Food services & facilities management
Managing Human Resources and Information Systems is a difficult task, even more so when your name is SODEXO and you employ more than 100,000 people across Europe, 30,000 of them in France alone.
It is this challenge that Michel Foulon, VP Strategic Planning and Control at SODEXO decided to take on in implementing change in France and Germany.
The SODEXO Group, a leader in the restaurant and services industry, decided to align the working practices of its four subsidiary companies at the end of the 1990s. It wanted to update its systems before the year 2000, so it worked with NGA HR.
SODEXO’s payroll in France is particularly complex. This is as a result of the diverse employment statutes and contracts. These consist of:
The initial payroll system, based on SAP, project was launched in 1999. As a result of the approaching deadline of 2000, SODEXO had an ambitious plan to meet the deadline. It optimized its payroll over the subsequent two years. During this initial stage SODEXO’s priority was to guarantee the internal maintenance of the application.
During the upgrade of its SAP system and contract renewal, designed to improve productivity and quality, the organization began a second phase in the strategy to:
Established in 1966, Sodexo’s headquarters are in Marseilles, France. They are a leading restaurant/catering services company. With over 28,000 sites in 80 countries they are truly a global player.
A Second Phase: Outsourcing Payroll
There were several objectives set by SODEXO:
Two Possible Scenarios Presented Themselves To SODEXO:
1.To pursue the development and maintenance of the HR / Payroll applications internally with the use of existing teams.
2.To outsource payroll processing and change management (ASP mode), a model already employed by others within the group (China, Asia-PAC).
In turning to NGA Human Resources, SODEXO in the end opted for the outsourcing solution with its rapid ROI and straightforward quantification.
The project, jointly executed by SODEXO and NGA Human Resources has resulted in simplified payroll preparations and their subsequent transfer to NGA Human Resources’ external platform.Results
Among the numerous benefits observed, one can cite:
Evolution of the ProjectOn the back of these successes, SODEXO decided to pursue the development and optimization of its HR/Payroll systems by exploiting its partnership with SAP and NGA Human Resources. For example:
Why NGA Human ResourcesThe selection process for choosing the right outsourcing partner was long and rigorous. NGA Human Resources was finally retained for four main reasons: