NGA Human Resources Extends Application Management with Full Range of Cloud Support Services

09 Nov 2015

NGA Human Resources (NGA HR), a leading provider of payroll and HR services, today introduced NGA Cloud Support Services, specifically designed to help ensure HR leaders can take advantage of new features and enhancements of HR solutions in the cloud and to help manage technical integrations and interfaces.

NGA Cloud Support Services extends the NGA Application Management Services portfolio, which currently supports the HR systems of more than 100 organizations and 1.6 million employees worldwide. NGA HR made the announcement at SuccessConnect Europe, the annual European customer event being held Nov. 9-11 in Rome by SuccessFactors®, an SAP® company.

With NGA Cloud Support Services, clients can maximize the benefits they gain from innovative HR solutions in the cloud while meeting the need to keep up with quarterly solution release cycles, compliance requirements, and technical integrations. The services help keep systems current, and can drive optimal performance and continuous improvement by helping companies effectively and efficiently deploy, upgrade, test and maintain their cloud-based systems post implementation.

“HR solutions in the cloud have brought tremendous innovation to HR, including reduced maintenance requirements compared with on-premise systems. However, keeping up with quarterly release cycles, compliance requirements, and technical integrations requires specific attention to ensure cloud-based HR systems remain well-tested, legally compliant and properly integrated with other HR systems,” said Russell Sheldon, CIO at NGA Human Resources. “With our end-to-end NGA Cloud Support Services, we have a solid offering for those looking for global monitoring, testing, integration and maintenance of their HR and payroll applications in the cloud.”

NGA Cloud Support Services consists of NGA Employee Central Health Check, NGA Cloud Application Management, and NGA Cloud Advantage.

NGA Employee Central Health Check
NGA Employee Central Health Check helps clients who are currently using the SAP® SuccessFactors® Employee Central solution take advantage of its most recent features and upgrade their core HR application to the latest release in the event they have skipped one or more release cycles. NGA Employee Central Health Check evaluates a client’s current configuration and identifies critical areas where enhancements can be achieved by enabling features and functionality available in the most recent release. The service consists of a three-step approach that includes a quick online survey, a consultant-led workshop, and a rapid configuration project.

NGA Cloud Application Management
The NGA Cloud Application Management service provides expert resources who have a deep understanding of HR and IT processes and who help clients manage frequent software releases, expand functionality, and ensure daily application maintenance through ongoing services. NGA Cloud Application Management helps ensure an HCM landscape is accurate, efficient and up-to-date via services such as data management, user support, security management, configuration changes, testing, and release management.

NGA Cloud Advantage
NGA Cloud Advantage provides clients with strategic guidance on how to maximize the value they gain from their investments and make critical decisions to ensure a strong, effective journey to HR solutions in the cloud. This service includes assistance with business cases, as well as alignment of business requirements with the configuration, features and functionality of solution releases. NGA also provides perspective on clients’ specific internal capacity and capability to embrace change as they evolve as organizations.


About NGA Human Resources
NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined business processes — to save money, manage employee life cycles, and support globally connected, agile organizations. This is how NGA makes HR work.

What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options.

We work with one out of five Fortune 500 companies, supporting more than 6 million employees worldwide, and provide HR and payroll services to more than 145 countries through delivery centers on five continents, serving clients in more than 25 languages.

For more information on how NGA can help your organization work HR better, please contact NGA Human Resources via


More information


For all media enquires contact:

Michael Custers
SVP Strategy & Marketing
Phone: +32 496 277 221



SAP, SuccessFactors, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.