NGA HR Introduces HRX – Multi-Channel Employee Experience Platform

HR eXperience - Multi-Channel Employee Experience Platform
21 Oct 2017
  • Unified, conversational employee experience across various HR processes and channels
  • Single access point to all HR interaction options, for any generation and any type of enquiry
  • Machine learning, analytics and chatbot technology enable unrivalled insight and efficiency
  • Ideal digital transformation entry point for employers wanting to unify interaction channels


Amsterdam, October 24 -  NGA Human Resources today announced the availability of NGA HR eXperience (NGA HRX), to support best-in-class employee interaction for global employers.

NGA HRX brings together the best HR technologies and processes for employee interaction, including chatbots, machine learning, case management, and analytics, into a single conversational user experience. NGA HRX extends NGA’s range of global payroll and HR outsourcing solutions.

NGA HRX enables HR departments to benefit from unified, multi-channel employee interaction across the enterprise. As a result, employees will enjoy faster response times to their HR and payroll enquiries, through the channel of their preference. Employers will benefit from a reduced volume in HR requests, as well from a broader range of more conversational interaction options, in line with the preferences of a multi-generational, globally dispersed workforce.

“With talent retention increasingly becoming a challenge, enterprises are focusing on improving employee engagement and experience through workplace systems and solutions”, says Anil Vijayan, Practice Director at Everest Group. “Payroll outsourcing and HR outsourcing are no exception to this trend – enterprises are looking to service providers to provide a consistent and seamless experience to employees using integrated and accessible technologies and well-designed processes.”

“NGA HRX provides a touchpoint for every employee interaction, across HR processes, channels and devices, while putting employees in control of their own HR experience” explains Johan Bosschaerts, SVP of Products and Offerings Development at NGA Human Resources.

Leveraging 65 million service interactions NGA has recorded historically through its myHRW case management solution, HRX’ machine learning algorithms identify underlying patterns to auto-classify tickets, auto-suggest answers based on previous cases, and auto-route cases to skilled HR practitioners.  In addition, HR leaders benefit from cognitive insights and continuously learning algorithms that leverage the same vast HR, payroll and employee interaction data sets to address business issues and help better understand the employee experience.

NGA HRX is accessible via a smart portal and through a range of popular existing enterprise collaboration applications. HR requests can be entered through a chatbot in HRX, through a variety of enterprise collaboration apps including Skype For Business and Slack, or even via email.

Continuing expansion of this range of channels, including the addition of voice interaction, brings this capability to clients and employees in their chosen experience. NGA HRX integrates seamlessly with leading Cloud HR systems such as SAP SuccessFactors and Workday.

“Employers are beginning to see the value in AI and Machine Learning in expediting the time and accuracy of HR request resolution. NGA HRX is proven to better manage and improve the efficiency of HR administration and payroll, and to optimize outcomes of HR requests. The integration of Bots and Machine Learning into NGA HRX offers a real step-forward for businesses needing to transform to win in a digital world,” concludes Johan Bosschaerts.

Key Benefits of HRX - HR eXperience













About NGA Human Resources

At NGA Human Resources, we make HR work better. We help organizations worldwide pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations. As a result, HR leaders create better employee experiences, save money, and transform their organizations. What sets us apart is a combination of HR experience and insight, advanced technology and applications, and a global portfolio of flexible service delivery options.

Media contact

Caroline Garstang Howlett
+44 7814 589425