NelsonHall’s NEAT report confirms NGA as a leader in Payroll BPO

13 Dec 2013

London, Brussels, Atlanta – NGA Human Resources (NGA), a leading global provider of Human Resources and Payroll services, has recently been confirmed as a leader in Payroll BPO by NelsonHall, a leading global independent analyst firm in Business Process Outsourcing (BPO). NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of 15 vendors offering payroll business process outsourcing services across the globe.

NelsonHall assessed all vendors against their ‘ability to deliver immediate benefit’ to buy-side organizations and on their ‘ability to meet client future requirements’. The overall NEAT report placed NGA at the top on both dimensions, confirming the company as a leader in Payroll BPO. NGA's position as a market leader has been consistently acknowledged by NelsonHall as well as other analyst and advisory firms over the past years.

Elizabeth Rennie, Research Analyst at NelsonHall, commented: “Our NEAT report allows HR services buyers to compare the capabilities of different providers across multiple dimensions. We have identified NGA’s global delivery capabilities and its ability to combine payroll technology, process and domain expertise as the company’s most important strengths.”

Michael Custers, VP Marketing at NGA, says: “We are very pleased with NelsonHall’s confirmation of our leadership position in the Global Payroll services market. This recognition underpins our continuous investments in customer satisfaction and service quality, supporting our customers in making HR work better. The combination of our HR expertise, our advanced technology platforms and our portfolio of HR delivery options offers global and local organizations a strong platform to help transform their HR operations and maximize the value of HR to the business.”

About NelsonHall
Founded in 1998, NelsonHall is the leading global independent analyst firm in Business Process Outsourcing (BPO). The company provides buy-side and sell-side organizations with deeper research and analyses in major BPO disciplines than any other research firm in the world. These include Finance and Accounting, Human Resources, Procurement, Banking, Insurance, Government and Customer Management Services. The company's subscription-based model provides subscribers with robust market analyses, case studies, vendor assessments, contract analyses, market reports and access to a content-rich BPO contracts database. The firm covers a wide range of industries, including financial services, government and utilities sectors, and tracks worldwide and regional BPO activity. For more information on NelsonHall,please visit

Media contact
Mark Ellis
Phone +44 (0)1344 393 220

About NGA Human Resources
NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined business processes — to save money, manage employee life cycles and support globally connected, agile organizations. This is how NGA makes HR work.

What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

More information

Media contact (UK)
Manish Grover
Tel: +44 (0) 7983-453962