Jocelyn joined NGA Human Resources as the President of North America in December, 2014. In this role, she is responsible for all of NGA's client relationships, business development, sales and operations in the US and Canada.
Jocelyn has 30 years of experience in the HR BPO industry. She worked at Hewitt for 22 years across many roles, most recently as their Head of Operations for Benefits and HRO BPO. Jocelyn then ran Operations and Client Service for Mercer's Benefits Outsourcing business for five years, owning all service delivery and customer relationships. Most recently, Jocelyn was the EVP Operations and Client Services at Redvision.
Jocelyn has a degree in Accounting from St. Norbert College and is based in Chicago.