Application Management

Neustar: Maximizing the value of Workday Payroll

  • Industry: Business services
  • Employees: 5,000
  • Headquarters: Sterling, VA, USA

Neustar maximizes the functionality of their Workday environment through ongoing services.

About Neustar

Neustar is a leader in the field of authoritative identity resolution, helping clients grow and guard their business by connecting people, places, and things with world-class and industry-leading solutions in Marketing, Risk, Security, Communications, and Registry services. By linking the most essential information with the people who depend on it, they give more than 11,000 clients worldwide the power to make the most well-informed decisions to grow and guard their business.

Neustar’s Story

In 2014, Neustar, a leading US information services company, made the decision to move to the Cloud, to better support business needs and improve the user experience. They selected Workday HCM and Workday Pay, as well as NGA HR to implement and manage Payroll Services and provide Application Management Services after go-live.

Through this partnership, Neustar was able to successfully deploy the full functionality offered by Workday, focusing on strategic HR management while leaving payroll and application management – with its specific needs for compliance, accuracy and timeliness – to a specialist partner.

Chirag Parikh, Vice President of Internal Audit at Neustar: ”One of our key objectives was to maximize the Workday functionality, and that’s why we partnered with NGA. Neustar selected Managed Payroll and Workday Application Management from NGA. One of the main reasons why we selected NGA versus the other two competitors was that NGA was able to provide a managed payroll solution using Neustar’s Workday instance.”

“NGA’s role in this process was more like a trusted advisor. When we started on this journey, they came in, we presented our problems. They provided some solutions right off the bat: some items they said we need to change our processes and certain things they may need to dig deeper and understand what the true problem is before they can provide the solution, and it was a very collaborative approach between the company and NGA.”

“Since we’ve gone live, we’ve not encountered any payroll issues related to accuracy or timeliness of our paychecks. From a payroll perspective, we’re using a full functionality that’s offered by Workday solution.”

NGA and Neustar have entered into a strong long-term partnership with a focus on collaboration and continuous improvement. Chirag Parikh confirms: “Our partnership with NGA continues to evolve. We view them as an extension of our team; they are our partner and our teams work very well collaboratively with them.”