Massive changes have happened in the workplace over the past few decades, including globalization, the virtualization of work, and most recently, the consumerization of technology. All these changes have opened up new markets and poised companies for great expansion. However, these very same factors bring challenges to supporting the workforce that will need to be resolved to achieve new business results.
HfS Research and NGA HR created a white paper that outlines sound service delivery principles that should allow workers to focus on what is truly productive, drives performance and delivers value. It also provides key recommendations to help drive the operational and organizational change to achieve these results.