Employee experience is made up by the collection of touch points that an employee has with his/her employer. It includes every interaction with HR systems, HR staff, managers, HR shared service centers, intranet, collaboration tools, etc. Every touch point with an employee is a moment of truth in which you can impact employee engagement. Every touch point provides an opportunity to be 'liked' as an employer.
Companies striving to improve employee engagement rarely develop an inclusive view on end-to-end employee experience, across processes, across every employee touch point. And all too often the employee experience conversation is simply and add-on to employer branding.
It's time to take the employee experience seriously and think about ways to optimize the hundreds of touch points between employee and the organization. Why? Because it is a critical component for managing cost, fostering collaboration, and ultimately driving better business results.