Business Process Outsourcing

A lot goes into delivering quality, compliant HR – especially when managing a global workforce. Many global businesses rely on Business Process Outsourcing to undertake time-consuming admin tasks, enabling HR to focus on their people.

What is Business Process Outsourcing?

Business Process Outsourcing (BPO) is when a business hires another company to manage some or all of their administration tasks. BPO rarely involves a company’s main jobs.

Instead admin tasks like payroll, HR, time and talent management, benefits are outsourced. These are outsourced to experts who can manage them and make sure the business is compliant, while it focuses on growth.

The main benefit of hiring external help for these administrative tasks is that it frees up your employees to focus on growing your business. Your HR team can spend their time on your people. You’ll also benefit from cost savings, thanks to an optimized HR process.

Why choose Alight | NGA HR?

When you outsource your HR processes with us, you get access to a team of experts. They take the time to learn about your business, its employees and its needs.

We cover the full scope of HR process outsourcing. So, whether you need support with employee queries, help with data entry or want to completely outsource your global HR and payroll processes to our team. We’re here to help.

Our services are flexible and tailored to suit your business. So you get the support you need. Our experts are passionate about HR and make it their job to stay on top of the latest payroll innovations. Whether it’s changes to local laws or new technologies like AI, machine learning and robotic payroll

Outsource with us

Managed payroll services

We support you with your payroll services in a way that suits you. Whether you need advice on moving to the HR cloud, support with rolling out a new payroll platform or want to completely outsource your global payroll to our specialists. We help you deliver quality, compliant payroll.

HR services

Our HR services are flexible, scalable and integrated to suit your changing and evolving workforce. From admin tasks like data entry to a fully-managed HR service offering for your global business. We support your HR department to deliver compliant HR.

Time management services

We help you manage employee time and attendance data, freeing up your HR department to focus on creating a better workplace for your people.

This includes looking after attendance, time off, billable hours and integrating data with your other HR and payroll services – saving you time and hassle when it comes to making the big decisions.

Talent and benefits services

Work with us to make sure you’re attracting, retaining and developing the brightest talent for your business. We help you develop a strategy for motivating, managing and rewarding your employees in a way that fits your business, so you hold onto the people that can help you grow.

Administration processes

We understand what it takes to process administration tasks for a global company, that’s why our specialists take care of it while you focus on growing your business.

We look after data entry, changes to regional employment law and more and constantly innovate our offering to give you an optimized service that can reduce costs and stress.

Service Center Management

Work with us to develop a fully-functional service center that can handle customer enquiries and provide support in real-time.

Whether you need help integrating customer support with the cloud or want to completely outsource your service center to our experts, we’re here to help.