Run your business, deliver results

HR Outsourcing

Do you want to offer consistent, compliant and quality HR services to your employees? Are you looking for ways to modernize your in-house service delivery, leveraging innovative technologies like chat, AI, machine learning and robotics? Do you want to align your HR function to your organization’s
business strategy and get the best from your people?

Service innovation is our core.

When your HR professionals focus on delivering strategic insights to the business, outsourcing workforce administration services to a specialist provider like NGA is an attractive, high-quality and cost-effective alternative.

Outsourcing non-core processes allows organizations to benefit from the continuous innovations that NGA HR embeds in HR service delivery, allowing you to focus on core competencies and free up valuable resources to drive business growth.

How we can help

01.

We cover the full breadth of HR process outsourcing, from HR data entry and payroll to performance management. Our clients rely on us to respond to employee queries in real-time, giving accurate answers through their channel of choice.

02.

Because we realize how important consistency and control are, we routinely audit our services. The SSAE 16/ISA3402 (SOC1) audit ensures NGA HR delivers compliant, high quality services.

03.

NGA HR has is dedicated to service delivery excellence. Matching your global and local needs, you can choose from a range of flexible HR business process outsourcing solutions.

04.

Our innovation is focused on automating HR services so your HR professionals can focus on strategic activities that help you unleash the full potential of your people – and deliver smart insights that drive business results.

Service excellence for multi-national companies

Strategic people focus

We'll run your administrative and transactional services so your HR staff can focus on people strategies

Flexible service models

From single process service wrappers to full business process outsourcing including technology

Cost savings

Continuous service innovation using the latest technologies to optimize processes and reduce costs

Actionable insights

Real-time analytics that provide insights in your HR, payroll and service center data and allow you to take corrective action

Outsourcing services

In the last decade, HR Outsourcing (HRO) has evolved to Global Workforce Administration – to become a reliable and predictable way to help streamline global processes, reduce operating costs, and ensure regulatory compliance. All this underpinned by HR cloud technology.

For a growing number of companies, outsourcing peripheral activities to external specialist providers is an attractive, high-quality and cost-effective alternative. Well-known examples are HR administration, payroll, and recruitment.

Outsourcing non-core business processes such as human resources allows companies to focus on core competencies and free up valuable resources to drive growth and innovation.

Through our wide HRO experience, we have proven the people, processes, technology, experience, knowledge and innovative best practices for maximum efficiency. With NGA, you can choose from a full range of HR business process outsourcing (HR BPO) solutions that are flexible, scalable, integrated and truly global.

We offer HR Outsourcing in different flavors, following a 3-tiered service delivery model. Our human outsourcing services range from OnDemand delivery of functionalities and standard processing services, over managed services to comprehensive HRO.

Through our HRO offering, we cover the full breadth of HR processes, ranging from administrative and enabling HR processes – like HR data entry and payroll – to talent administration processes – such as performance management. This complete package is what we at NGA HR call Global Workforce Administration.

NGA routinely audits its HR outsourcing and payroll services. The SSAE 16/ISAE3402 (SOC1) audit process helps NGA in its drive for rendering high quality services efficiently to its clients. Sarbanes-Oxley (SOX) and similar regulations require corporations to audit internal controls of their suppliers, including those that provide HR outsourcing and payroll services.

By undergoing the SSAE 16/ISAE3402 (SOC1) audit, NGA can provide its HR outsourcing clients with an audit report on payroll processing controls that facilitates compliance with these regulations. In addition to its SSAE 16/ISAE3402 control environment, NGA has obtained IS27001 of its payroll processing and underlying IT system at some of its strategic service center locations.

Our dedicated services include solution design, delivery and management support – ensuring up to date support and state-of-the-art operation of the BPO services that complement your core business. We provide outsourcing solutions in the following domains:

HR systems
Workforce Administration
Payroll
Talent

or a combination of the above.

Why trust NGA HR?

For nearly 50 years we have managed HR and payroll processes for local and multi-national companies. We understand that you want to run efficient HR and payroll process, and quality and compliance matter.

We continue to innovate our services to ensure you can:

Maintain oversight
Enhance employer/employee relationship
Build in process and infrastructure flexibility
Meet all legal regulatory requirements, in all countries
Maintain optimum service delivery as your business needs evolve
Governed by regularly reviewed service level agreements, assuring both NGA HR and client teams of the expectations and commitments for success.

HR BPO & BPaaS clients

tickets solved per year

countries supported

languages spoken

Useful resources

We support clients across the globe

How we help them be successful

Manitou Group: SAP SuccessFactors Core HR harmonizes its HR systems

Manitou Group, known for its access platforms and earthmoving equipment, reorganized its HR processes and administration following a period of accelerated growth. The group, headquartered in France, implemented Employee Central,…

Headquarters:

Ancenis, France
Industry:

Industrial equipment
Employees:

4,500

Read full story

HSBC: Implementation and delivery of Employee Central Payroll to 5 countries

We delivered SuccessFactors Employee Central Payroll, integrated with EC HR. Therefore, simplifying the global IT estate, transforming payroll operations and employee experience for HSBC. The solution – SuccessFactors EC Payroll…

Headquarters:

London, UK
Industry:

Financial Services
Employees:

>235,000 (138,000 benefiting from this transformation)