The impact of digitization on customer relationships

The impact of digitization on customer relationships

In recent years, our consumer habits have transformed greatly. Consequently, we have incorporated this type of ‘consumeresque’ technology in practically all of our business processes. Increasingly we want to have all of the information or services we need almost...
Adapt HR to win (survive) in the post-COVID-19 world

Adapt HR to win (survive) in the post-COVID-19 world

Alight | NGA HR State of HR Transformation Survey 2020 COVID-19 forced organisations to change. CHROs had to reinvent their workforce. How, where and when employees’ work, literally overnight. As a result, many businesses now run operations in the way HR leaders...
HR 2025 Series: Consumer-like experiences in the workplace

HR 2025 Series: Consumer-like experiences in the workplace

I recently wrote an article talking about how Boomers are retiring en masse – and taking their knowledge with them. I was stunned by its positive reception. Were the readers Boomers, smugly patting themselves on the back that they would be missed? Were they Gen Xers...
Top 5 tips for User Acceptance Testing

Top 5 tips for User Acceptance Testing

The business world is changing daily and companies want to ensure their HR systems can optimize employee engagement. Consequently, they often look at implementing Human Resources Information Systems (HRIS). Regardless of the platform all digital transformation...