HfS Research positions NGA Human Resources in Winners Circle for Multi-Process HR Outsourcing
London (UK) – NGA Human Resources, a leading global provider of Human Resources and Payroll services, has been positioned in the Winners Circle in the HfS Blueprint Report, “Multi-tower Human Resources Outsourcing (HRO): Rewards, Remuneration, and Recognition – The Foundation of Workforce Support Services,” published by HfS Research, the leading independent analyst authority for the global business services and outsourcing community.
NGA leads the Winners Circle as the company demonstrates excellence in both execution and innovation in HR Outsourcing. HfS identified NGA has developed strong partnership relationships with clients, executes HR services beyond standard key performance indicator (KPI) requirements, and was highly flexible to meet clients’ needs from the sales process all the way through on-going client support and continuous improvement. From an innovation perspective, NGA was judged to have a strong vision, concrete plans to invest in future capabilities, and a healthy cross-section of vertical capabilities.
The HfS Blueprint Report is the first application of HfS Blueprint methodology on the Human Resources (HR) business function and consists of more than 1,000 data points collected from 150 live HR Outsourcing contracts, covering 14 major core HR Outsourcing service providers. The report research also included dozens of qualitative interviews with professionals who select and govern outsourcing service providers as well as end-users of these services to validate excellence in the employee experience.
"Businesses today are anxious to innovate and expand globally, at the same time they want to stay agile in uncertain markets. This means they face serious challenges enabling the workforce worldwide, starting with the basic administration of payroll, benefits, and employee contact services," said Christa Degnan Manning, senior vice president, HfS Research and lead author of the report. "NGA led the Winners Circle in HfS's first workforce services Blueprint Report because the firm showed a clear commitment to supporting clients' transformative business objectives, flexibility in both contracting and delivering employee-enabling solutions, and significant technology, industry, and partnership expertise to solve the workforce support challenges customers are struggling with today."
“Customer satisfaction is at the heart of what we do at NGA and we are committed to helping our customers stay agile and focused on their core business through global workforce services. It’s great to see that our continued investment in delivery excellence, technology-enabled BPO and automation is being rewarded with the top spot in HfS’ first Blueprint Report,” says Adel Al-Saleh, CEO of NGA Human Resources.
About NGA Human Resources
NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined business processes — to save money, manage employee life cycles and support globally connected, agile organizations. This is how NGA makes HR work. What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.
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About HfS Research
HfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. HfS serves the research and strategy needs of business and IT operations leaders across finance, supply chain, human resources, marketing, customer management, and core industry functions. HfS provides detailed and thoughtful analyst coverage of the various areas that impact successful business outcomes, namely, process automation and outsourcing, global business services frameworks, mobility, analytics, and social collaboration. HfS also focuses heavily on talent acquisition, development, and motivation strategies. HfS applies its acclaimed crowdsourced Blueprint MethodologyTM to evaluate the performance of service providers in terms of innovating and then executing against those business outcomes.
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