HR Consulting

Exertis: Driven to deliver the perfect employee experience

  • Industry: Technology distribution
  • Employees: 2,700
  • Headquarters: Dublin, Ireland

Exertis is one of Europe’s fastest growing technology distribution and service providers. To support this growth, its workforce is expanding in size, job specification, and number of locations. To maintain its reputation for customer service excellence, the leadership team recognized that employee centricity is vital, but had concerns that its manual HR processes were no longer able to support the dynamics of its workforce. The decision was made to move its HR processes into the Cloud. The result is highly efficient, flexible, and user friendly HR and payroll processes.

Part of DCC plc, Exertis partners with 350 global technology brands and over 22,850 retailers and resellers to deliver products to consumers across the UK, Europe and the Middle. In 2015, it reported revenues of £2.3 billion, a year-on-year growth of 4%.

The Challenge

  • To maximize employee engagement
  • Accelerate HR-related business change
  • Introduce standard processes for all employees
  • Increase the process and financial efficiency of HR processes
  • Reduce process duplication

The HR Solution
The implementation of a hybrid HR platform to combine the best of SAP’s SuccessFactors core HR platform with NGA Human Resources’s own proprietary ResourceLink payroll solution.

Exertis is a division of DCC plc, a FTSE 100 company specializing in international sales, marketing, distribution and business support services.

Headquarters: Accrington, UK
Industry: Technology distribution & specialist services
Revenue 2015 £2.300 billion
Employees: 1,200
Presence: Across Europe and Middle East

The SuccessFactors environment currently comprises of Employee Central, Performance & Goal Management and Learning. NGA HR used Dell’s Boomi tool to create a single interface, introducing a seamless flow of HR and payroll data; data that can now be triaged, analysed and fed back into the business to drive new efficiencies.

The Process
NGA HR was required to conduct a complete redesign of existing business processes to ensure these align with the new digital HR systems. The resulting Digital HR platform took just six months to deliver, from concept, through design and build, to go live.

The business transforming Digital HR solution went live in May 2015. NGA HR delivered its elements on time, and within budget. NGA HR is now engaged in on-going systems maintenance, training and consultancy, ensuring that Exertis continues to get the best operational return from its investment. A retained services contract is currently in negotiation.