In addition to improving payroll accuracy and increasing HR efficiency, Baker Hughes also wanted to comply with legal and regulatory requirements and, most importantly, reduce HR operational costs.


  • Consolidate and outsource HR administration and payroll activities in order to increase efficiencies
  • Cost reduction

Overall, Baker Hughes’ main HR objective was to increase HR service delivery efficiency while reducing HR costs and operational efforts. Therefore, they wanted to collaborate with a single partner which could support them from an HRIS and HR services perspective on a global basis.

In 2007, Baker Hughes decided to look for a long-term HR partner to support them in achieving the following objectives of their HR transformation program:

  • Ability to focus on value added activities to help the business develop and grow
  • Ability to readily comply with legal and regulatory requirements
  • Ability to meet expansion and contraction of the employee base and ensure payroll accuracy


The use of euHReka as their global HR technology responds to Baker Hughes’ need to have an international HR system to manage its employees. In addition, outsourcing multi-country payroll processing gives Baker Hughes the opportunity to focus on value-added HR activities.

As such, this integrated HR solution allows them to drive down time-to-benefit and cost, increase standardization and quality and improve HR management.

Through all steps of this journey, NGA HR acts a true partner and accompanies Baker Hughes in the transformation of their HR department towards a more efficient and competitive model.

Based on Baker Hughes’ HR challenges and requirements, NGA Human Resources proposed the following solution:

  • The implementation of NGA HR's own SaaS HR IT platformeuHReka – supporting the HR administrative and payroll related processes in 14 countries across the globe.
  • Global payroll outsourcing services, whereby NGA HR manages all operational aspects of the payroll process for Baker Hughes’ over 11,500 employees in Europe and Latin America. Most countries are directly serviced on the euHReka platform; 4 countries benefit from the payroll services of one of NGA’s local 3rd party payroll providers through our ‘NGA global Payroll’ concept.


  • Alignment of all entities within a country and standardization of local and global HR processes
  • Important increase in payroll accuracy thanks to a better management of fluctuations in employee numbers
  • Increased standardization and compatibility of HR processes globally, which will ease further expansion
  • Significant cost reductions thanks to the removal of bespoke incountry HR systems which required a lot of resources

As a result, Baker Hughes can now benefit from fully integrated, standardized and harmonized HR data and processes across the globe. The decision to outsource payroll to NGA HR led to a more flexible and configurable payroll solution, as well as to a more harmonized and simplified in-country payroll management.

The setup of standard processes, a single HR technology based on euHReka and global payroll outsourcing services, provided Baker Hughes with the following business benefits:

  • Ability to focus on internal processes without having to spend all efforts on managing the payroll process
  • Decrease of the number of issues related to the calculation and compliance of local payroll