Exertis is one of Europe’s fastest growing technology distribution and service providers. To support this growth, its workforce is expanding in size, job specification, and number of locations. To maintain its reputation for customer service excellence, the leadership team recognized that employee centricity is vital, but had concerns that its manual HR processes were no longer able to support the dynamics of its workforce. The decision was made to move its HR processes into the Cloud. The result is highly efficient, flexible, and user friendly HR and payroll processes.
Part of DCC plc, Exertis partners with 350 global technology brands and over 22,850 retailers and resellers to deliver products to consumers across the UK, Europe and the Middle. In 2015, it reported revenues of £2.3 billion, a year-on-year growth of 4%.
The HR Solution
The implementation of a hybrid HR platform to combine the best of SAP’s SuccessFactors core HR platform with NGA Human Resources’s own proprietary ResourceLink payroll solution.
Exertis is a division of DCC plc, a FTSE 100 company specializing in international sales, marketing, distribution and business support services.
|Industry:||Technology distribution & specialist services|
|Revenue 2015||£2.300 billion|
|Presence:||Across Europe and Middle East|
The SuccessFactors environment currently comprises of Employee Central, Performance & Goal Management and Learning. NGA HR used Dell’s Boomi tool to create a single interface, introducing a seamless flow of HR and payroll data; data that can now be triaged, analysed and fed back into the business to drive new efficiencies.
NGA HR was required to conduct a complete redesign of existing business processes to ensure these align with the new digital HR systems. The resulting Digital HR platform took just six months to deliver, from concept, through design and build, to go live.
The business transforming Digital HR solution went live in May 2015. NGA HR delivered its elements on time, and within budget. NGA HR is now engaged in on-going systems maintenance, training and consultancy, ensuring that Exertis continues to get the best operational return from its investment. A retained services contract is currently in negotiation.
The end result is a complete cultural shift for our business. Exertis has moved from a laborious manual HR function to one that is slick, automated and functional.
The ability for employees to take control of their own HR administration securely, around the clock, and from any device including smartphone, has not only proved empowering, it has greatly reduced the time and cost currently spent by HR teams administering these processes.
HR specialists can now focus on strategic business initiatives, including talent management and employee development.The Benefits
These highly efficient Digital HR & payroll processes require little or no user intervention at the administrative level. The focus is now very much on people, not processes.
Employees know exactly what their payroll and awards entitlement is, and have complete visibility of the status of all bookings and enquiries they have made, or have been made for them.
The entire workforce is reported to feel empowered by this visibility. It has helped to foster more open communications between the business and employees, and employee engagement, despite the growth, is extremely high.
Why is NGA Human Resources a Solid Partner Choice?
NGA HR proved to be a true partner throughout. Its open communications, coupled with its seamless ability to migrate a disparate payroll and HR system to a standardised Digital HR platform is strong.
Added to this, NGA HR’s standing as a leading innovator of HR Cloud Accelerators on the SAP Hana Platform, brings Exertis the confidence that it has a partner in NGA HR for life. Equally, NGA HR’s global footprint mirrors that of DCC, opening up opportunities for the group to extend the expansion of its digital HR platform.Future IT
Plans Stage 1 is to maintain SuccessFactors to ensure that it continues to deliver maximum value. It is likely that NGA HR will work with Exertis to add functionality including HR Cloud Accelerators, to fill white space in its core platform.Conclusion Throughout, NGA HR clearly demonstrated that it understands HR and Payroll processes, and the business cases delivered against these. It then took the best technologies and made these deliver against the specific needs of the business to make HR work better for Extertis. As a result, employee engagement is high, managers have complete visibility of their teams, employees can take ownership of their own training and development, and the board has the data it needs to make smart changes to the business. Technology Summary