CA Technologies partners with NGA Human Resources to serve their 14,000 employees. NGA’s deep knowledge of SAP and ability to provide global support were the key strengths over other competitors.
CA Technologies was looking to update their HR case management. Their unique needs meant they needed an HR outsourcing partner with SAP domain knowledge. This is in addition to knowledge of their service center, as well as language support. This is why they chose NGA HR.
With NGA HR they deployed a global case management tool, HR Workspace. Employees, HR business partners, and the HR service center use this tool. It manages tickets in one environment.
In addition, NGA HR delivered an online employee file management system. The previous system was paper-based and managed in one location. As a result this limited access to employee files. In contrast, the NGA HR solution put all of the files in one online system, on-demand, and available at anytime.
About CA Technologies
CA Technologies is an IT management software and solutions company with expertise across all IT environments. They provide IT management solutions that help customers manage and secure complex IT environments to support agile business services. The company headquarters are located in New York, USA.