The Secret to Cloud HR Success? Happy apps.
At NGA HR, we have completed over 300 cloud HCM deployments on 3 technology platforms in the last 10 years. Based on that, we have built various methodologies, accelerators, integration approaches, and extensions to make cloud HCM deployments happen faster, and cheaper.
But for cloud HCM solutions to provide continued value for organizations and get 'happy apps', organizations need to go beyond successful deployment and build an approach that takes advantage of the ongoing innovation cloud HR offers, taking advantage of the full functionality, multiple releases and ongoing innovation the cloud brings.
Such an approach combines change and release management, integration monitoring, and compliance updates, ensuring that cloud HCM systems are up to date, properly connected, compliant and used to their potential by employees and managers. The secret to create such 'happy apps' is in having a thought-through, proactive focus on application management.
Unfortunately, the benefits of these post-deployment services in the cloud are not always clear to HR practitioners.
Application Management Services (AMS) allow organizations to quickly deploy the latest innovation and releases swiftly, avoid integration interruptions, and ensure continued compliance with legal changes.
A post-deployment service like AMS is a ‘lights-out’ service: it’s an insurance policy and avoids HR leaders having to worry about maintenance, patches, integrations and service interruption. It just happens, even when nobody's watching.
This recent blog post written by Pete Tiliakos, a Principal Analyst at NelsonHall, exactly outlines how application management services are the gateway to HR BPaaS, combining in-house oversight of cloud HR applications with ongoing expert support to ensure compliance, user adoption, ongoing change management, and integration. Everything you need to get 'happy apps' in the cloud.
In particular, Pete calls out that "cloud technology has become far more dynamic and intelligent than its legacy predecessors", with multiple releases big and small per year, requiring ongoing attention to compliance and integration point. The skills required to keep apps happy go beyond mere administrator skills and not every organization has these skills and resources in house.
As Pete points out in his blog: "buyers need to optimize the configuration of cloud systems to achieve the full value of their investment, as well as maintaining the system for peak performance."