HR Technology

Map your digital HR transformation journey

by Simon Porter

In the last few years, we’ve seen a marked change in the conversations we’re having with HR leaders. There has been a rapid increase in the number of global HR transformation projects. This seems to suggest we’re on the cusp of change.

More and more businesses recognize that to be successful they need an agile workforce with talent and skills. In order to do this, they need modernize HR.

Solvay looking to the future

One such organization, Solvay, a complex multi-national chemicals company is a great example of such a company looking to the future. When we first met with Solvay in 2006, it was a very traditional business, with HR processes to match.

By 2018, we had begun working with them to modernize global payroll services. The project team knew that to continue to attract and retain the best talent, Solvay had to review its people processes.

At a recent Upgrade2Success event, Rapheephand Leauphathanasuak, Project Manager at Solvay, explained that for the company’s employees to continue to be as successful as possible, they needed to invest in digital HR.

By doing so, they can offer a modern user experience, akin to that most of us are used to at home and HR processes that resonate with people living in the digital world. For example 360 reviews, personalized career advice, fast recruiting and fact-based people decision making processes.

Kay-Christian Schersich, Head of HR Technology, Uniper SE, echoed this when he said of his company’s own HR transformation: “Many companies are so focused on customer centricity that they forget to look closer to home. To be successful, you need to make sure that your services are employee centric too.”

Solvay is moving forward with its HR transformation and Uniper’s digital HR transformation project is part of a wider ‘digital Uniper’ business initiative to improve and enhance its operations via digitisation.

Enter the brave new world of HR

For many more organizations, however, it’s not that straightforward. Often, there remains one sticking point. Convincing the board. Why is this?

Typically, the link between people investment and business performance is still not front of mind. Cutting headcount remains a cost-saving strategy, even cutting people with a lot of knowledge and who have been invested in with training.

Alongside this, IT teams can be resistant to change. Cloud and as-a-service HR solutions are a step away from on-premise systems and they feel their autonomy threatened. Hosted services are often as far as they are willing to go, which is fine.

This can be the start of a journey that will realize the incredible performance that organizations like Uniper, Thyssenkrupp, Solvay and AmRest are now seeing.

Evidence to support your business case

Successful transformation examples of similar organizations is a great way to “talk to” resisters. Solvay, Uniper, ThyssenKrupp and AmRest are just a few of the clients we can put you in touch with to talk about how they have or are currently in the processes of moving HR to the cloud.

Each is realizing significant increases in productivity and workforce efficiencies. This is in addition to process cost savings. Once considered “brave” for starting their HR transformation change journeys, these organizations are now heralded as “beacons” of the future. As they and we will admit, not all is straightforward in an HR transformation project.

There will be challenges, obstacles and resistance along the way. Moreover, it’s how the challenges are met along the way that demonstrate how essential it is to journey partner with an expert, such as NGA HR. “The secret is openness, trust, partnership and the team,” said Kay-Christian Schersich of the Uniper / NGA HR, HR transformation project success.

Some people, whose organizations have undergone transformation will admit that on day one they were not entirely convinced the move to a unified digital HR system was the right course. However, interestingly it’s often these people who’re the strongest advocates of digital HR because the results are evident, very quickly.

Snapshot into Uniper’s digital HR transformation journey

Energy company Uniper is putting its employees front and center by digitalizing and modernizing its HR function with SAP SuccessFactors solutions and support from NGA Human Resources.

Now, employees are able to access all the tools and services they need, on any device. This gives the best possible user experience. Meanwhile, data-driven insight enables more accurate decision-making, futhur increasing Uniper’s competitive edge.

ThyssenKrupp’s transformation of HR

This vast German engineering company’s goal is to enable its people to work smarter using common processes and systems. To do this, we’re helping them to streamline HR operations worldwide.

They have approximately 92,000 employees across 290 group companies in 72 countries. This transformation will not only improve the quality of HR operations, it will free HR teams to focus on value-added HR processes. These include; workforce planning, recruiting as well as learning and development in order to maximize employee engagement and loyalty.

Alongside this, the company is also outsourcing payroll in certain countries. This is in the name of efficiency and compliance. Our partnership with ThyssenKrupps started in 2015 and continues strongly today.

The pace of innovation and change is at an all-time high

Organizations need to meet their employees where they’re most comfortable. Being flexible and nimble is critical to ensure that processes are efficient and compliant across an increasingly complex world.

Your journey to the future of work needs to start to accelerate if you’re to keep pace. We’re happy to be provide guidance, education and access to experts needed to tailor your HR experience.

I am confident that HR transformation is high on the change agenda for any organization looking to thrive as we hit the next decade. 2020 is the future.