Key Takeaways from SuccessConnect 2015 Sydney
SuccessConnect Sydney has truly been insightful into SAP SuccessFactors passion and commitment to all facades of their engagements; from the employee end users, HR and even for their SI and BPO partners. At the heart of their messaging is innovation via simplification. Sounds contradictory at first but it’s perfectly applicable to their vision. At SuccessConnect Sydney we learned how it works.
The Employee Experience
There’s not a day gone by where we don’t see someone doing actual work on their smartphone whether it’s on their commute, at a Sydney restaurant or even on Bondi beach. Workers around the world are constantly interacting with their organizations via their mobile phones and some of SAP SuccessFactors innovations are breaking more and more of the HR transactions/processes into consumable parts which can be done on the go. This ultimately makes for a more appealing employee experience and shows SAP SuccessFactors understanding of the trends in which we live in today’s world.
Albeit the mobile experience is exciting, we cannot forget the desktop/laptop experience which has been reinvigorated via an improved UI and improved navigation (or lack of navigation as it seems). What I thought was already intuitive, has become even more so, a feat worth noting.
The HR Experience
Intelligent Services was a key buzzword featured in the key note speeches which I’ll be honest I hadn’t heard about until after attending the session. It’s a simple concept that just makes sense and gives you a sense of an ‘aha’ moment.
Summary: Why can’t transactions within your SAP SuccessFactors solution interact with each other and make things easier for HR and the employee?
One of the examples used was around a Leave of Absence action and despite entering that into the system and updating their outlook with points of contacts, they were constantly barraged with calls and emails. How, has SAP SuccessFactors addressed this: by packaging transactions with related actions/to dos to enable you to set up rerouting requisitions, updating goal plans, updating planned learnings.
As the event draws to a close I’m left with two points, raised by key speakers at the event that stuck out to share with you.
The first point is “The Journey to Transformation”. Although SAP SuccessFactors has designed a solution to help standardise processes/transactions and make the whole user experience easier for all stakeholders, we must not forget that success is not just reliant on the end solution but that communication and change management are also key to success too. The final point although short is just as effective: Old processes + New Technology = Expensive Old Processes.
It drives home another key point highlighted at the conference: in an age of relentless technological innovation, HR transformation may be a journey, but it is inevitable.
-- Michael Yip