HR Focus 2015 #8: Robots Are Coming, but it’s Early Days Yet
Smart machines are “systems that use machine learning to perform work traditionally conducted by humans in an effort to boost efficiency and productivity” according to the Tech Target definition. Gartner thinks that by 2020, we will see robotics and automation as the most disruptive forces of our times. Technology devices are beginning to take on activities traditionally tied to human reasoning and consequently this will impact organizations at all levels.
‘Robotic Process Automation (RPA)’ will significantly affect how routine HR activities are carried out, particularly those that are often considered for outsourcing or for centralization in shared services. At NGA, we’re looking at these developments from two angles. We’re experimenting with them to improve our service delivery to our customers and understand how to best include them in HR processes to run them better. We’re also trying to incorporate them in our daily business, to increase employee productivity anywhere in the company where that makes sense.
RPA has potentially far-reaching implications, but few companies have thought about how the next generation of robotics will affect their workforce, let alone their business. Even fewer have considered if embracing robotics can deliver sustainable advantage.
In 2015, we don’t see robotics process automation as evolved or mainstream enough to play a dominant role in HR. However, we do see a need for HR professionals to become more familiar with the topic, in order to understand how RPA will impact the future of HR.
Horses for Sources, a leading industry analyst, wrote with the support of NGA HR a white paper that outlines sound service delivery principles that should allow workers to focus on what is truly productive, drives performance and delivers value.
It also provides key recommendations to help drive the operational and organizational change to achieve these results. Download the whitepaper here
For part 1 of this post please visit: HR Focus 2015 #1: What will 2015 bring for HR Technology?
For part 2 of this post please visit: HR Focus 2015 #2: Hybrid Leads the Charge
For part 3 of this post please visit: HR Focus 2015 #3: Integration is Back, with a Vengeance
For part 4 of this post please visit: HR Focus 2015 #4: Cloud Fuels BPO
For part 5 of this post please visit: HR Focus 2015 #5: Corporate Security Will Be a Topic of Conversation, as Will Privacy
For part 6 of this post please visit: HR Focus 2015 #6: HR Focus on Outcomes
For part 7 of this post please visit: HR Focus 2015 #7: Social, Mobile? Business as Usual