Analyzing the User Experience: Managers vs. Employees
According to a major survey recently conducted on SAP HCM users by Coleman Parkes with NGA Human Resources, there is a clear mismatch between what HR systems are required to provide, what employees want them to provide, and what HR leaders think they are providing.
52% of the 200 employees taking part in the survey rated their HR system as average or worse compared to 75% of the 100 HR leaders who rated it as above average. Something is not quite right. Employees cite poor functionality, lack of user friendliness, and limited access as the key reasons why they feel their HR system is lacking.
The “ideal” solution that employees want, but companies are far from providing, is a highly accessible; real time, easy to use system. In this day and age that should not be hard to provide.
97% of employees report that the HR system is accessible via a laptop but only 24% have access via a smartphone compared to 48% of HR leaders. Mobile access is of a big concern for SAP, but less for cloud based solutions. This highly impacts the potential productivity gains from using new devices to facilitate flexible and mobile working.
HR leaders also seem to be feathering their own nest to some degree. 65% of HR leaders say that the HR solution is accessible via their own devices but only 35% of employees report the same level of accessibility.
A highly flexible, easily accessible and easy to use HR solution should drive productivity within a business, but to date only 24% of employees report increased productivity with their HR solution. One third actually report it hinders productivity. But 62% of HR leaders firmly believe that the HR system empowers employees to access and manage HR information for themselves. Again something is not quite right. There is a clear mismatch between what HR Leaders feel they are providing and the impact it is having, compared with what employees feel.
To date it seems that the HR solutions provide productivity features for all, but the majority of cases illustrate the integration of features for HR leaders only. Two thirds of HR Leaders claim that the current HR system provides them with “accurate, up-to-date data which can be easily accessed, analyzed and then used to inform strategic HR decisions”. However, 68% of employees report that the system takes longer to accomplish tasks and it could be more straightforward.
What does all this mean? It would appear that a significant change is required in the HR solutions in place to be more focused on the entire needs of the business and the employees to drive productivity and business gain. Current implementations may be meeting the needs of the HR Leaders but they are failing when it comes to employees, and businesses are not reaping the potential rewards.
To learn more register for free webinar ‘Analyzing the User Experience: Managers vs. Employees’
Download the free report ‘Analyzing the SAP User Experience: Managers vs. Employees’ to view the full results of the survey and the 6 key takeaways.