Keep your HR & payroll solutions running

HR & Payroll Application Management

Do you need to support and maintain your existing HR technology, in the cloud or on premise? Are you looking for ways to roll out updates and enhancements quickly? Do you want to deliver better value for money and wonder if external application specialists can help?

Once you go live with a new HR solution, there is work to be done.

Your users need to adopt a new way of working. Your company goes through a merger or acquisition, HR policies change or you want to roll out to new geographies. HR solution vendors release quarterly updates that provide necessary legislative changes and offer new functionality. It’s easy to fall behind and miss out on introducing features that improve employee engagement.

How we can help

01.

To maximize the full value of your HR solution, it’s important to stay current and roll out new features and functionalities as they become available. With our Managed Application Services we work as an extension of your team.

02.

We use a proven approach and a robust set of services to support the review, configuration and regression testing of the new features delivered by cloud vendors. We include dedicated case management and defined performance SLAs.

03.

We provide on demand support to help you adjust your configuration or roll out new functionality. We also offer the option to function as your fulltime support team.

04.

We enable you to offer up-to-date HR solutions that help you unleash the full potential of your people – and deliver smart insights that drive business results.

Benefits that allow multi-national companies to drive growth and innovation

Focus on your core business

Our certified specialists will maintain and update your systems, so you can focus on maximizing the results of your people.

Safe and reliable

We observe the highest process and security standards

Always up to date

We ensure that new functionality is released as it becomes available

Reduce costs

Benefit from on-demand application maintenance services

Learn more about Application Management Services

Today’s businesses are highly dependent on efficient and compliant HR Technology platforms. Once you move to cloud HR, periodic updates are a fact of life, adding new features and functionalities.

NGA’s Application Management services provide the support your workforce requires: from handling application updates, upgrades, patches, and releases resulting from frequent legal and social changes to functional enhancement requirements.

Our experienced teams provide AMS for a variety of onPremise and cloud solutions.

Application management services for SuccessFactors
Application management services for Workday

We understand that companies are looking at new, innovative ‘as-a-service’ ways of improving their HR applications to support the business. This optimizes operational cost, ensures country-specific legislative compliance and guarantees high-performing workforce platforms at all times.

With our Application Management services, NGA assists organizations in achieving these goals. Our world-class industrialized Application Maintenance capabilities have impact far beyond cost reduction. NGA’s team of experts can perform the necessary maintenance tasks when needed to keep your HR and payroll applications up and running.

Our AMS service is available in several ways:

As ‘ad-hoc’ support whenever your team needs additional subject expertise or resources.
Your team remains in control, and you contract support activities to NGA on a continuous base. Our experts take care of routine monthly maintenance activities.
You can outsource your application maintenance to us. We ensure your systems are running and always up-to-date, including release management of new features.

Thanks to our global footprint and strong partnerships with SAP, Oracle/Peoplesoft and Kronos, NGA offers the following Application Management services for onPremise solutions:

Corrective maintenance: We correct errors and remove bugs, to ensure your application runs flawlessly.
Adaptive maintenance: We analyze, implement, develop, test and document new features and functionalities
Preventive maintenance: We monitor legal changes and deploy patches, upgrades and releases to ensure that your application is up to date and compliant.

Clients can choose from these maintenance options or combine them in one package, including contractually guaranteed SLAs.

With our cloud support services, we help organizations deploy, enhance, test and maintain HR Cloud systems from SAP SuccessFactors, Workday, Oracle and Kronos. We have several packages available:

Release Management Bundle: Drive effective new release and version deployment including configuration changes and document management
User Adoption Enabler: Enhance employee experience by providing navigation and user support to maximize user adoption
Cloud Application Services: Ensure optimal day-to-day application performance including security and compliance management
Full Cloud Services Package: combines the 3 packages above

Give us a call, and we’ll be happy to create a package that suits your unique needs.

HR system implementations

certifications on HR cloud applications

HRC & AMS clients

modules implemented

Useful resources

We support clients across the globe

How we help them be successful

Manitou Group: SAP SuccessFactors Core HR harmonizes its HR systems

Manitou Group, known for its access platforms and earthmoving equipment, reorganized its HR processes and administration following a period of accelerated growth. The group, headquartered in France, implemented Employee Central,…

Headquarters:

Ancenis, France
Industry:

Industrial equipment
Employees:

4,500

Read full story

HSBC: Implementation and delivery of Employee Central Payroll to 5 countries

We delivered SuccessFactors Employee Central Payroll, integrated with EC HR. Therefore, simplifying the global IT estate, transforming payroll operations and employee experience for HSBC. The solution – SuccessFactors EC Payroll…

Headquarters:

London, UK
Industry:

Financial Services
Employees:

>235,000 (138,000 benefiting from this transformation)