Asia Pacific State of HR Transformation 2020

This comprehensive report presents the results of 1,228 participating organizations in the Asia Pacific on how they undergo HR transformation on the premise of adaptability during the time of crisis. Learn how your organization can adapt to the changing times in the Asia Pacific State of HR Transformation Study 2020.

Key Findings of the State of HR Transformation Study 2020

Adaptable HR should be considered from Organization and Talent outcomes; in addition to the ways of working in HR.

Adaptability is built on the foundation of HR Operating Model, Digital Tools, and Governance.

HR Organizations’ pure Three-Pillar HR model is a myth; think through “model-specific roles” to solve collaboration issues and deliver value to stakeholders and experience of stakeholders.

Clearly-defined HR governance that focuses on navigating towards the future increases the understanding of business values and outcomes from HR.

An organization’s HR Transformation success should be defined not as HR efficiency, but as a whole, as it directly contributes to business performance.

Survey scope and volume

Participating Organizations

Representative Employment

Representative Values

Geographic scope


Greater China








“Alight’s State of HR Transformation Study 2020 is a very comprehensive study and provokes all CHROs to think on how they should be thinking about HR transformation. The study has perfectly captured the sentiments around transformation; it has addressed everything that we are currently thinking about with regards to transformation.”

Nadiah Tan Abdullah

Chief Human Resources Officer, S P Setia Berhad

“All the ten levers highlighted in the State of HR Transformation Study 2020 are what I need to be. But the one I resonated with the most is – alignment to the business strategy is foremost for HR and secondly, HR organizational structure that can support the business is key.”

Norlida (Oli) Azmi

Chief People & Culture Officer, Balai PNB

Expert opinion

Download the Asia Pacific State of Transformation Study 2020 today and learn the insights on how you can improve adaptability and drive it through HR transformation.

NGA HR is uniquely positioned to help HR leaders unlock the true value of their diverse workforce, wherever they are. We focus on customer value, based on almost 50 years of experience in HR consulting, HR outsourcing and HR technology. Innovation is the foundation of our business and why we are recognized as a market leader in HR & Payroll.