Adapt HR to win (survive) in the post-COVID-19 world

Alight | NGA HR State of HR Transformation Survey (APAC) 2020 backs this up

Covid-19 forced forward the future of work. By five years according to findings of the Alight | NGA HR State of HR Transformation Survey (APAC) 2020. Workforce agility must be prioritised and built-in. How, where and when people work must be adaptable. How will you achieve optimum business performance? Visibility, agility and resilience are highlighted as key.

The report findings point to the following 3 HR department expectations:

People Outcomes

The expectation is that execution details to achieve these outcomes will constantly change and meet ongoing recalibration

  • 1 Culture
  • 2 Capability
  • 3 Aspirations & Carreers
  • 4 Performance

Employee Experience

HR will need to think from an Experience lens to make program and services relevant for all different groups

  • 1 Easy
  • 2 Personal (Relevant)
  • 3 Informed
  • 4 Supported

People Analytics

Using data to inform the organization about a process vis-a-vis committed outcomes navigator (GPS) to your Human Capital Strategy

  • 1 Lifestyle
  • 2 Capability (not a CoE)
  • 3 Rationale based
  • 4 Goverance

Start your HR transformation here.

Survey scope and volume

Opinions of 2,200+ HR business leaders, representing all HR functions

Represents experiences of 8 million employees, worldwide (reflects RoW trends)

Geographic scope


Greater China








“Alight’s State of HR Transformation Study 2020 is a very comprehensive study and provokes all CHROs to think on how they should be thinking about HR transformation. The study has perfectly captured the sentiments around transformation; it has addressed everything that we are currently thinking about with regards to transformation.”

Nadiah Tan Abdullah

Chief Human Resources Officer, S P Setia Berhad

“All the ten levers highlighted in the State of HR Transformation Study 2020 are what I need to be. But the one I resonated with the most is – alignment to the business strategy is foremost for HR and secondly, HR organizational structure that can support the business is key.”

Norlida (Oli) Azmi

Chief People & Culture Officer, Balai PNB

This report is for you if you are an HR professional in a medium to large organisation.

NGA HR is uniquely positioned to help HR leaders unlock the true value of their diverse workforce, wherever they are. We focus on customer value, based on almost 50 years of experience in HR consulting, HR outsourcing and HR technology. Innovation is the foundation of our business and why we are recognized as a market leader in HR & Payroll.