CA Technologies partners with NGA Human Resources to serve their workforce of nearly 14,000. NGA’s deep knowledge of SAP and ability to provide global support were the key strengths over other competitors.
CA Technologies' Story
CA Technologies, an IT management software and solutions company, was looking for an HR outsourcing partner who had domain knowledge of SAP, a footprint of their service center, as well as language support.
With NGA they deployed a global case management tool, HR Workspace. This tool is used by employees, HR business partners, and the HR service center to manage tickets in one environment. NGA also delivered an online employee file management system. CA Technologies' previous system was on paper and managed in one location, limiting their access to employee files. Through the solution NGA provided all of the files are now in one online system, on-demand, and available at anytime.
About CA Technologies
CA Technologies is an IT management software and solutions company with a deep expertise across all IT environments. They provide IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud.