Paul Hutchison

Paul Hutchison is responsible for managing outsourcing delivery and service delivery globally, as well as developing new standards of delivery excellence across the business and regions. This role is significant as it involves the integration of people, processes and technology following NorthgateArinso’s recent acquisition of the HRM division of Convergys.

Hutchison joined NorthgateArinso with more than 22 years’ experience in the business process outsourcing and human resource outsourcing industries. He most recently served as Global Client Executive for HR Outsourcing at IBM where he was responsible for driving customer satisfaction through improved relationship and delivery management. Prior to this role, he was Global Delivery Executive where he was responsible for the overall management of global delivery operations for the HRO business. Prior to that, Hutchison managed multi-functional HR service centers in Costa Rica, Argentina, Brazil, Canada and the United States.